FAQ

We are committed in answering your enquiries

Do I need a credit card to make an online reservation? How safe is it?


  • Yes. We require a credit card to guarantee your reservation and give you instant confirmation online. Our 128 bit encryption-enhanced reservation service is powered by WorldPay – a Royal Bank of Scotland company, and a leading Internet Payment provider – to securely process your credit card.



Why is this deposit non-refundable?


  • Many small-to-medium chain and independent hotels experience a number of no shows and last minute cancellations. The non-refundable reservation deposit is to guarantee your reservation.



Can I modify or cancel my reservation?


  • Absolutely. We have made it easy for you to make modifications to your active reservation as many times as you need, direct from our website. Simply click on the "Modify Reservation" link on the bottom part of the side bar on this page.. *



*Please note that we may charge a minimum cost for modifications and cancellations. Rates are determined based on the number of days prior to check-in date.